DUE TO CORONAVIRUS - ADJUSTED SERVICE PROVISION - UPDATED 03.22.20
Australia Post will continue to deliver. What is at risk is orders will fail to be delivered in circumstances when at the destination there is no one to accept delivery. (eg. Workplace). If order is returned to closest Post Office but subsequently not picked up by the customer and returned to our warehouse, we will attempt to notify the customer.
Re-send costs will be charged to the customer (if FREE Shipping was originally provided). If the customer decides to cancel order, the costs of all freight (original and return shipping) will be deducted from that refund.
Also, due to the recent adoption by Australia Post to the implementation of "no sign delivery", the risk of lost packages has increased. Although we will continue to consult with Australia Post to ensure your orders are delivered successfully, until further notice we can not guarantee/refund for loss.
All our orders are tracked, we stress the need for customers to closely track your orders and make alternative arrangements if their circumstances change.
AUSTRALIAN DOMESTIC SHIPPING
Please review to the below table for detail regarding to standard protocol fulfilment of your valuable orders.
|Time of Order Placement||Pick and Dispatch||Delivery eParcel||Delivery Express Post|
|Monday thru to||Wednesday||2-3 business Days||Thursday|
|Tuesday Prior to 8pm|
|Wednesday thru to||Monday||2-3 business Days||Tuesday|
|Sunday Prior to 8pm|
Please note - All orders are shipped via Australia Post. Transit Times are based on Metro Australian Eastern Seaboard destinations.
All domestic shipping options provide Tracking Services.
Fulfilment preparation for International Orders is the same as Domestic. Transit time for international delivery will vary based on class of cartage. Our FREE PACK & TRACK and will take approximately 3-5 business days.
Note that international orders can possibly be subject to customs and duty. We recommend you check your local regulations.